Sunday 13 November 2016

supply-link can now listen to your email communication and store it against the relevant PO


New Functionality


supply-link users can now reply or forward the email messages to relevant people without having to log into supply-link web portal. Supply-link can be listen into your email communication and store at against the relevant Purchase Order in the Notes (communication history) section.

Conceptual diagram





How it works
  • A user creates a Note within supply-link web portal against a particular Purchase Order. Send as email? option is selected as Yes while creating the note..
  • supply-link application sends the note as an email message to the people specified in the in new note.
  • Person who has received this email message can now reply or forward directly from their email client (Outlook, Gmail, mobile device). i.e., they don't need to login to supply-link web portal to reply or forward the message. Email messages exchanged from this point onward are captured and stored against the particular PO from where the initial email originated. supply-link web services listens to the email communication between the people that supply-link can identify and stores the messages against the PO.
Business rules for this functionality to work
  • First message is initiated within supply-link web portal.
  • Subject of the email remains unchanged. i.e., remains same as the 1st message originated from supply-link.
  • Email messages are copied (CC) to contact@supplylink.net.au
  • The person replying or forwarding the email must be a registered user in supply-link application.

Monday 31 October 2016

Customer Service Ticketing system


Customer Service is a module within supply-link that enables our clients to effectively manage incidents.

Previous state:

  • Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.


Enhancement:

  • Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
  • These incidents can be linked to the relevant Purchase Orders.

Navigation:

  • Login to supply-link
  • Navigate to Customer Service dashboard page.
  • Click Create Ticket + button.
  • Customer and Customer Contact fields are prepopulated with your details.
  • Select the supplier organisation in the Service Provider field.
  • Select an appropriate person in the Assigned To field (optional).
  • Fill in the details of the incident and click Create Ticket button when done.


Screens:


Customer Service Ticketing system


Customer Service is a module within supply-link that enables our clients to effectively manage incidents.

Previous state:

  • Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.


Enhancement:

  • Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
  • These incidents can be linked to the relevant Purchase Orders.

Navigation:

  • Login to supply-link
  • Navigate to Customer Service dashboard page.
  • Click Create Ticket + button.
  • Customer and Customer Contact fields are prepopulated with your details.
  • Select the supplier organisation in the Service Provider field.
  • Select an appropriate person in the Assigned To field (optional).
  • Fill in the details of the incident and click Create Ticket button when done.


Screens:


Wednesday 14 September 2016

Product enhancement: New field "Received Qty" at PO Line level

New field "Received Qty" at Po Line level


Enhancement: 
- A new field is introduced at PO line level to reflect the quantity received against the PO Line by the Ordering party. 
- The existing field "Shipped Qty" is now allocated for the Supplier to denote the quantity dispatched from their end. 
- The PO Line Status is now automatically controlled by the new field "Received Qty". PO Line remains 'Open' until the "Received Qty" is equal or more than the "Order Qty". - From now on, the "Shipped Qty" field is an information only field. i.e., it doesn't influence the PO Line status.
- Note, the Received Qty cannot be changed in the supply-link portal right now. The data feed from the ordering party system is expected to carry this data value into supply-link when the PO is receipted.

Benefits: 
- Supplier can use the "Shipped Qty" field to indicate the material or serviced rendered as an advance shipment notification to the ordering party.
- Ordering party can use this data to create PO Receipts in their system using an ASN workflow (Advance Shipment Notification).

At SkySys we stand for,
- solutions, not products
- best results for our customer, not our financial benefits
- encourage openness, knowledge sharing and green efficiency solutions.

We wish you a great day.

The supply-link Team