Customer Service is a module within supply-link that enables our clients to effectively manage incidents.
Previous state:
- Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.
Enhancement:
- Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
- These incidents can be linked to the relevant Purchase Orders.
Navigation:
- Login to supply-link
- Navigate to Customer Service dashboard page.
- Click Create Ticket + button.
- Customer and Customer Contact fields are prepopulated with your details.
- Select the supplier organisation in the Service Provider field.
- Select an appropriate person in the Assigned To field (optional).
- Fill in the details of the incident and click Create Ticket button when done.
Screens:
Customer Service is a module within supply-link that enables our clients to effectively manage incidents.
Previous state:
- Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.
Enhancement:
- Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
- These incidents can be linked to the relevant Purchase Orders.
Navigation:
- Login to supply-link
- Navigate to Customer Service dashboard page.
- Click Create Ticket + button.
- Customer and Customer Contact fields are prepopulated with your details.
- Select the supplier organisation in the Service Provider field.
- Select an appropriate person in the Assigned To field (optional).
- Fill in the details of the incident and click Create Ticket button when done.
Screens:
