Customer Service is a module within supply-link that enables our clients to effectively manage incidents. Previous state:
Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.
Enhancement:
Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
These incidents can be linked to the relevant Purchase Orders.
Navigation:
Login to supply-link
Navigate to Customer Service dashboard page.
Click Create Ticket + button.
Customer and Customer Contact fields are prepopulated with your details.
Select the supplier organisation in the Service Provider field.
Select an appropriate person in the Assigned To field (optional).
Fill in the details of the incident and click Create Ticket button when done.
Customer Service is a module within supply-link that enables our clients to effectively manage incidents. Previous state:
Incidents are created by Customer service team members within the organisation based on the information they have received over an email, phone or any other channel.
Enhancement:
Incidents can be created directly by the Customers. Organisations that are live on supply-link can create an incident and assign to the relevant service provider.
These incidents can be linked to the relevant Purchase Orders.
Navigation:
Login to supply-link
Navigate to Customer Service dashboard page.
Click Create Ticket + button.
Customer and Customer Contact fields are prepopulated with your details.
Select the supplier organisation in the Service Provider field.
Select an appropriate person in the Assigned To field (optional).
Fill in the details of the incident and click Create Ticket button when done.
